Delivering happiness… with great readings

Enjoy it!


Delivering happiness: Not business as usual by Jorge Barba

A few days ago I wrote about how Zappos has broken the rule that a business exists purely to make profits. They’ve designed their business model around the concept of ‘happiness’ and have made it clear that the customer IS their business. The is idea is driven that by making their employees happy it further drives customer happiness. It’s common sense but we, as consumers, can’t really say that other businesses look after our well being.


Innovation and Your Inner Animal by Dana Meyer

When we think of innovation, we often think of intelligence, brilliance, and genius. Yet two speakers at the World Innovation Forum highlighted the large and less-rational depths of the human mind. Inside us all is an inner animal that significantly influences the path of innovation.


Predicting the future of innovation by Mark Swiecichowski

Imagine you’re a CEO in the year 2030. You are chairing a strategy meeting where someone puts up a slide with these bullet points on it.


Building Open Innovation Communities: Make it User-friendly by Stefan Lindegaard

In a previous post, Who’s Your Target, I shared some criticism on Psion’s Ingenuity Working site. The site should improve and one of the key issues was the navigation and thus ease of use.


Innovating Meaning by Tim Kastelle

Often when we someone asks us to describe a product or a service, we tell them about features. What does it do? How does it do it?

This is a mistake. Products and services are not about features – they are about meaning, and they are about getting jobs done.

A Great Boss is Confident, But Not Really Sure by Robert I. Sutton via Ralph Ohr

Recently, I posted a list of 12 Things Good Bosses Believe. Now I’m following up by delving into each one of them. This post is about the sixth belief: “I strive to be confident enough to convince people that I am in charge, but humble enough to realize that I am often going to be wrong.”

Seeding innovation in the water sector by Ideo

Some 1.2 billion people worldwide are drinking unsafe water. Although many organizations purify water for entire communities in the developing world, women and children often walk long distances to transport it — and it often becomes contaminated during the trip. From retrieval to consumption, water’s journey is complex and provides ample opportunities for improvement. Acumen Fund and IDEO, with backing from the Gates Foundation, joined forces to tackle the issues of water transport and storage.


Creativity and Entrepreneurship in the Global Environment – A breakout session with Professor Teresa M. Amabile

This panel of entrepreneurs engages in an active discussion about creativity and entrepreneurship both at start-ups and in a corporate setting.


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